On the 25th May 2018 the new General Data Protection Regulation (GDPR) comes into effect giving individuals in the EU control over their personal data by regulating the collection, use and sharing of personal information held by companies.  This privacy notice provides you with details of how we collect and process your personal data through your use of our website www.cmrelectrical.com

CMR Electrical Limited is the data controller and responsible for your personal data.

Contact Details – Our full details are:

Full name of legal entity: CMR Electrical Limited
Main Email addresssales@cmrelectrical.com
Postal address: Bolton House, Five Chimneys Lane, Hadlow Down, East Sussex, TN22 4DX, England

It’s important that the information we hold about you is accurate and up to date. This information is stored securely on our computers and within our contract files. We take your privacy seriously and do not pass on or share personal data to any third parties without your prior consent. Because the new regulation places more emphasis on accountability and transparency than previously, we want to advise you about the personal data we hold and how it is used.

THE DATA WE COLLECT ABOUT YOU AND ITS PURPOSE

We currently hold information about our customers and sales enquiries including names, email addresses and telephone numbers for the purposes of carrying out normal day to day business activities. Under the GDPR this is classed as personal data, and we use it to communicate with your staff on technical matters, to facilitate procurement, sales, accounts, and other administrative functions, to fulfil contractual obligations, or because your company has asked us to do something before entering a contract or placing an order. This information is stored securely on our computers and within our contract files. We take your privacy seriously and do not pass on or share this data with any third parties. Because the new regulation places more emphasis on accountability and transparency than previously, we want to advise you about the personal data we hold and how it is used. Personal data means any information capable of identifying an individual. It does not include anonymised data.

WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA ABOUT YOU

Communication Data that includes any communication that you send us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We do not process this data presently but could in the future to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data, we do not hold any technical data, please also see our COOKIES policy at www.cmrelcetrical.com/cookie-policy/

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We do not process this data presently but could in the future to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products to develop them, to grow our business and to decide our marketing strategy.

Sensitive Data We do not and will not collect sensitive data about you i.e. Gender, Date of birth, Marital status, Nationality.  In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.  We may process your personal data without your knowledge or consent where this is required or permitted by law.

HOW WE COLLECT YOUR PERSONAL DATA

We only collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).  We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.  We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data is to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).  Under the Privacy and Electronic Communications Regulations, we may only send you marketing communications if you made a purchase or asked for information from us about our products and/or you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time. If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the following parties: Service providers who provide IT and system administration services. Professional advisers including lawyers, bankers, auditors and insurers. Government bodies that require us to report processing activities. Anti-money laundering companies Third parties to whom we work with on a contract for you or to whom we sell, transfer, or merge parts of our business or our assets. We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

YOUR LEGAL RIGHTS

Under data protection laws you have the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent. You can see more about these rights athttps://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at sales@cmrelectrical.comWe may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you. If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk  We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you

THIRD-PARTY LINKS

This website has none presently but in the future may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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